We accept returns for change of mind, size and style changes for a store credit or exchange within 30 days from the shipped date.
We only ask that the following requirements are met:
- The item/s must be returned unworn, unwashed, undamaged in brand new condition with the hygiene liner still attached and all original tags and packaging.
- Please make sure that swimwear is tried over your own underwear. In the interests of hygiene, we can legally refuse returns of items where it's obvious that this hasn't been done.
If these conditions are not met, the return will be rejected and returned to you at your own expense.
All AU exchanges will incur an additional $12 process & shipping fee, this covers the cost of shipping your new item back to you. Follow the steps in our return portal to lodge your exchange.
For our USA or Canadian customers, we suggest using your local postal service such as USPS or Canada Post. The first class international service with USPS takes 10-20 business days to arrive back to us and costs roughly $20USD. Follow the steps in our return portal to lodge your exchange.
All exchanges are shipped via Australia Post Standard Shipping with Tracking. Delivery is expected 5-10 business days after the package ships.
HOW DO I ORGANISE A RETURN?
- To initiate a return, simply down the returns form here and include it in your returning parcel. If you cannot print the form, we will accept a handwritten or digital copy. Please include order number, name & email. No form, no credit/exchange.
- Check your items to ensure they are in perfect condition as we will not accept any items returned worn or damaged in any way.
- Ship your parcel back to the address provided on the returns form. (WE WILL NOT BE LIABLE FOR ANY RETURNS NOT SENT BACK TO THE ADDRESS PROVIDED ON THE RETURNS FORM.
- We recommend using a registered post service to return goods and keeping a record of the tracking details. We will not be held liable for the loss of garments being returned.
- Once we receive your return, we will email you to confirm your exchange or store credit that will be in the form of a gift card which can be used storewide with no expiry date.
SALE/PROMOTIONAL CODE ITEMS
Sale items are FINAL sale and can not be returned for a exchange or store credit.
COST OF RETURNS
We have two return shipping options in Australia.
- We recommend using this simple $13.10 return shipping method which is available here if you are returning items within Australia.
- If you would like to use your own Return Shipping option, our return shipping address will be provided on our returns form which is available here.
Return shipping costs must be paid by the customer, we do not provide pre-paid return labels. Any costs involved will not be reimbursed. Our return shipping address will be provided on our returns form which is available here.
For our USA or Canadian customers, we suggest using your local postal service such as USPS or Canada Post.The first class international service with USPS takes 10-20 business days to arrive back to us and costs roughly $20USD.
This return shipping method is a suggestion only and you may use any other preferred method of your choice. If you choose to use your own shipping method we recommend using a registered post service to return goods, and keeping a record of the tracking details. We will not be held liable for the loss of garments being returned.
RETURN TO SENDER CHARGE (AUS CUSTOMERS):
If you fail to collect your parcel or you have put in an incorrect address and your order is sent back to us. You will be charged a fee of $25 which will cover the RTS cost that we are charged and to get the shipment resent back to you.
STORE CREDIT INFO:
A Store credit will be in the form of a gift card which can be used storewide with no expiry date.
We try to process returns as quickly as possible. Please allow 2-3 business days for your return to be processed once it has reached our returns address.
FAULTY OR INCORRECT ITEMS
Whilst we hope this never happens, if you do receive a damaged item, or have a manufacturing fault occur, please contact us immediately with a photo so we can assess the issue & establish a mutual happy outcome.
Faulty items need to be returned back within 7 days of receiving.
Any faults that occur after 6 months will not be accepted.
**Refunds will only be issued if the item is deemed faulty and cannot be replaced**
AFTER PAY RETURNS
If you choose to return an After Pay order, Please note; your personal agreement with After pay will still stand and you will continue to pay any scheduled repayments. You will be issued a store credit for the sum of the returned item that you can use to purchase your desired piece!