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RETURNS

 

RETURNS

We accept returns for change of mind, size and style changes for a store credit or exchange within 30 days from the shipped date. SALE ITEMS ARE NOT ELIGIBLE  FOR A RETURN.

We only ask that the following requirements are met:

      • The item/s must be returned unworn, unwashed, undamaged in brand new condition with the hygiene liner still attached and all original tags and packaging.
      • Please make sure that swimwear is tried over your own underwear. In the interests of hygiene, we can legally refuse returns of items where it's obvious that this hasn't been done.

If these conditions are not met, the return will be rejected and returned to you at your own expense.

COST OF RETURNS

Australian Returns: 

Return shipping costs must be paid by the customer, we do not provide pre-paid return labels. Any costs involved will not be reimbursed. Our return shipping address will be provided on our returns form which is available here.

    International Returns:

    Return shipping costs must be paid by the customer, we do not provide pre-paid return labels. Any costs involved will not be reimbursed. Our return shipping address will be provided on our returns form which is available here.

    For our USA or Canadian customers, We recommend returning items via standard shipping at your local post office such as USPS or Canada Post. The First Class Package International Service with USPS takes 10-20 business days to arrive back to us and costs roughly $20-30 USD.

    This return shipping method is a suggestion only and prices may vary. You may use any other preferred method of your choice. If you choose to use your own shipping method we recommend using a registered post service to return goods, and keeping a record of the tracking details. We will not be held liable for the loss of garments being returned. 

    Return Shipping all other countries:

    We recommend returning items via standard shipping at your local post office.

     

    AUSTRALIA EXCHANGES:

     All AU exchanges will incur an additional $12 process & shipping fee, this covers the cost of shipping your new item back to you. (Please note that prepaid return satchels/labels cannot be included/accepted in your return shipment)

    INTERNATIONAL EXCHANGES: 

    International exchanges will incur an additional $10 process & shipping fee, this covers the cost of shipping your new item back to you. Exchanges are shipped via Australia Post Standard Shipping with Tracking. Delivery is expected 6-10 business days after the package ships.  (Please note that prepaid return satchels/labels cannot be included/accepted in your return shipment)

     

    HOW DO I ORGANISE A RETURN?

        • To initiate a return, simply down the returns form here and include it in your returning parcel. If you cannot print the form, we will accept a handwritten or digital copy. Please include order number, name & email. No form, no credit/exchange.
        • Check your items to ensure they are in perfect condition as we will not accept any items returned worn or damaged in any way.
        • Ship your parcel back to the address provided on the returns form. (WE WILL NOT BE LIABLE FOR ANY RETURNS NOT SENT BACK TO THE ADDRESS PROVIDED ON THE RETURNS FORM. 
        • We recommend using a registered post service to return goods and keeping a record of the tracking details. We will not be held liable for the loss of garments being returned.
        • Once we receive your return, we will email you to confirm your exchange or store credit that will be in the form of a gift card which can be used storewide with no expiry date.

     

    SALE/PROMOTIONAL CODE ITEMS

    Sale items are FINAL sale and can not be returned for an exchange or store credit.

     

    RETURN TO SENDER CHARGE (AUS CUSTOMERS):

    If you fail to collect your parcel or you have put in an incorrect address and your order is sent back to us. You will be charged a fee of $25-30 which will cover the RTS cost that we are charged and to get the shipment resent back to you.

    RETURN TO SENDER CHARGE (INTERNATIONAL CUSTOMERS):

    If you fail to collect your parcel or you have put in an incorrect address and your order is sent back to us. You will be charged a fee of $25-30USD which will cover the RTS cost that we are charged and to get the shipment resent back to you. 


    STORE CREDIT: 

    A Store credit will be in the form of a gift card which can be used storewide with no expiry date.

     

    RETURNS TIMELINE

    We try to process returns as quickly as possible. Please allow 2-3 business days for your return to be processed once it has reached our returns address.

     

    FAULTY OR INCORRECT ITEMS

    Whilst we hope this never happens, if you do receive a damaged item, or have a manufacturing fault occur, please contact us immediately with a photo so we can assess the issue & establish a mutual happy outcome.

    Faulty items need to be returned back within 7 days of receiving. 

    Any faults that occur after 6 months will not be accepted.

    **Refunds will only be issued if the item is deemed faulty and cannot be replaced** 


    AFTER PAY RETURNS  

    If you choose to return an After Pay order, Please note; your personal agreement with After pay will still stand and you will continue to pay any scheduled repayments. You will be issued a store credit for the sum of the returned item that you can use to purchase your desired piece!

    SHIPPING PROTECTION:

    We offer Shipping Protection at checkout for $1.99. This will cover all parcel loss, damage, and theft. If you decide not to purchase Shipping Protection at the checkout, We are not liable for lost, damaged, or stolen items.