WHAT IS THE RETURN POLICY?
We accept returns for change of mind, size changes and style changes in exchange for a STORE CREDIT ONLY within 30 days from the purchase date (minus shipping costs).
SALE ITEMS ARE FINAL SALE - THEY CANNOT BE RETURNED FOR A STORE CREDIT OR EXCHANGE.
We only ask that the following requirements are met:
The item/s must be returned unworn, unwashed, undamaged in brand new condition with the hygiene liner still attached and all original tags.
- Garment bags: If you have brought 2 or more pieces that have come in a garment bag and wish to return/exchange one item you can keep the garment bag. Only send back the garment bag if you don't wish to keep any items from your order.
- Please make sure that swimwear is tried over your own underwear. In the interests of hygiene, we can legally refuse returns of items where its obvious that this hasn't been done.
- ALL sarongs & Hats are FINAL SALE.
SALE/DISCOUNTED ITEM ORDERS:
- Items marked as 'SALE' or purchased with a discount code during a sale period are eligible for a return for a store credit providing they have not been discounted more than 30% from the original price.
- Items marked as 'Sale' that are discounted more than 30% from the original price are FINAL SALE and cannot be returned for a store credit.
- Items marked as 'Sample' or 'Faulty' are FINAL SALE.
We would hate for you to miss out on our limited edition pieces. If you are needing to exchange an item for another size, we are happy for you to repurchase the new item as stock levels are low and we can't guarantee your desired piece will be in stock when we receive your return.
To do this:
1. Go online and check your desired piece/s are in stock, if so repurchase.
2. Print out the returns form and tick the 'exchange' box.
3. Send the exchange item/s and form back to us within the 30 days of the purchase date.
4. Once we receive and inspect your return, a refund will be issued.
ARE RETURNS FREE?
You are responsible for the charges of the return shipping.
HOW DO I ORGANISE A RETURN?
- To initiate a return, simply download the returns form here and include in your returning parcel (If you cannot print the form, we will accept a hand written or digital copy. Please include order number, name & email) No form no credit.
- Check your items to ensure they are in perfect condition as we will not accept any items returned worn or damaged in any way.
- Ship your parcel back to the address provided on the form. (WE WILL NOT BE LIABLE FOR ANY RETURNS NOT SENT BACK TO THE ADDRESS PROVIDIED ON THE RETURNS FORM. THE DISPATCH ADDRESS ON THE SHIPPING LABEL IS NOT A RETURN ADDRESS)
- We recommend using a registered post service to return goods, and keeping a record of the tracking details. We will not be held liable for the loss of garments being returned.
- Once we receive your return, we will email you to confirm your exchange or store credit that will be in the form of a gift card which can be used storewide with no expiry date.
Please note... All colour shades can slightly differ in each production run. We also shoot a lot of our photography on film, therefore lighting may have an effect on the colour(s) in the photos and the fabric colour may appear slightly different in real life.
US & CANADA RETURNS:
We suggest using your local postal service such as USPS or Canada Post.
For our US customers, we suggest using the first class international service with USPS which take 10-20 business days to arrive back to us and costs roughly $19USD.
This return shipping method is a suggestion only and you may use any other preferred method of your choice. If you choose to use your own shipping method we recommend using a registered post service to return goods, and keeping a record of the tracking details. We will not be held liable for the loss of garments being returned.
RETURNS FEES AND PENALTIES
- We reserve the right to refuse a store credit on items that have been worn, stained/soiled, laundered or altered in any way. This includes such marks as bodily fluids, deodorant stains & removed/tampered with liners.
- In the occurrence of garments returned within these conditions we will void your store credit. Returning of garment back to the customer will incur a return shipping cost to be paid by the customer.
HOW LONG DOES IT TAKE FOR MY RETURN TO BE PROCESSED?
We try and process returns as quickly as possible. Please allow 2-3 business days for your return to be processed once it has reached our returns address.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
Whilst we hope this never happens, if you do receive a damaged item, or have a manufacturing fault occur, please contact us immediately with a photo so we can assess the issue & establish a mutual happy outcome.
Faulty items need to be returned back within 7 days of receiving.
Any faults that occur after 6 months will not be accepted.
**Refunds will only be issued if the item is deemed faulty and cannot be replaced**
If you choose to return an After Pay order, Please note; your personal agreement with After pay will still stand and you will continue to pay any scheduled repayments. You will be issued a store credit for the sum of the returned item that you can use to purchase your desired piece!
PAYPAL HAS YOUR RETURN SHIPPING COSTS COVERED
If you pay for your entire order with your Paypal account, Paypal can refund your return shipping costs on eligible Paypal purchases.
Australian Paypal accounts can activate Refunded returns by clicking here.
Get refunded for your return shipping costs by:
1. Logging in to your Paypal account and activate Refunded Returns.
2. Submit a request with proof of return within 30 days of return via Paypal.
*Up to 8 refunds per PayPal account on eligible purchases per year. A cap of $45 per refund request applies. This service is only eligible to customers who pay with their PayPal account and activate their free returns before purchasing.
For more information on the PayPal Refunded Returns Service, see the General conditions of Use.